• April


  • 1622
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Return’em & Covid-19

Return’em & Covid-19

Is Return’em open?

Yes we are open in Toowoomba & Goondiwindi.

Toowoomba depot is open normal operating hours. Monday to Saturday 7am – 4pm.

Goondiwindi depot is open normal operating hours. Monday to Friday 7am to 4pm and Saturday 7am – 12pm.

How is Return’em keeping customers safe?

Given the current circumstances the health and safety of our customers, employees and communities is a top priority for Return’m.

Return’em is adhering to the strict health and safety guidelines advised by Federal and State Governments including physical distancing, ensuring sites are clean and implementing best-practice personal and professional hygiene standards and wearing appropriate personal protective equipment.

Talk to us about the use bag drop services to minimise personal contact.


>>  Keep minimum 1.5 metre distance where possible between personnel

>>  Lines are marked Only one person per Automatic Refund Terminal (ART)

>>  We recommend that family members wait in their vehicle

>>  Follow instructions from our staff Use appropriate PPE as required

>>  Restrict all gatherings i.e.: no face to face

>>  Toolbox talks, conduct these via recorded means or distribute on paper

>>  Clear personnel from site quickly following shift completion

>>  Strictly follow recommended hygiene requirements

>>  Hand sanitiser and washing facilities for staff

>>  Ample hand washing facilities at all sites for customers

>>  We clean and disinfect the ART basins after every use

>>  Regularly disinfect other surfaces and high touch areas

Can I recycle containers during lock-down?

Yes, Return ‘Em are accepting all refundable containers. We are monitoring relevant authorities’ advice and will continue to provide guidance to our customers.

If you’re not certain about visiting a container refund point, please consider contacting us to organise a bag drop or arrange a collection service.

However, if you’re experiencing flu-like symptoms or are in self-quarantine, please consider the health of others and hold on to your containers while following relevant medical advice.

What is a bag drop?

A bag drop is where you can drop off bags of eligible containers to an unstaffed shipping container, wheelie bin, charity-style bin or cage to be counted later.

You should label each bag with your scheme ID so when the containers are counted later, the container refund point operator can transfer the refund amount to you via EFT. There are no cash payments for bag drops. Any bags not labelled correctly with be donated to a charity of our choosing. Contact us today.

What is a collection service?

Here at Return’em we can arrange a collection service during the COVID-19 outbreak. We can provide you with bags to store your containers. You should clearly label each bag with your scheme ID so when the containers are counted later, we can transfer the refund amount to you via EFT. There are no cash payments for bag drops. Any bags not labelled correctly with be donated to a charity of our choosing.

Contact Return’em to arrange a collection today

Scheme ID, What is it and how do I get one?

Scheme IDs are a great way to receive your refund. They’re a unique code which you can use at container refund points to receive your refund via EFT.

You need to have a scheme ID to use a bag drop so you can just drop off your containers and receive your refund after they’ve been counted.

You can sign up for a scheme ID here or, if you’re already registered, you can find your scheme ID and download it to your smartphone digital wallet here.

How long before I get paid from a bag drop?

During COVID-19 we will quarantine your containers for 2 days before we process them. Once your containers are processed the refund will take approximately two days to reach your bank account.

>> Register for Container Collection here

How do I use a bag drop or collection service?

You should BYO bags and labels when using a bag drop. Make sure the bags are sturdy, so they don’t break in transit, it’s a good idea not to overfill them too. Write your full name and scheme ID clearly on your labels and stick them on or put them inside each bag you’re returning.

Return ‘Em can provide bags on request but it’s worthwhile to BYO just in case.

What bags can I use?

Any bag can be used but avoid single-use plastic bags whenever possible. Keep in mind, any bag you drop off won’t be returned to you.

Return ‘Em can supply you with onion bags and/or chaff bags. Just drop into the office to collect.



Your comment will be published within 24 hours.


  • Avatar for moh ali fais
    moh ali fais
    June 25, 2022, 8:46 pm REPLY

    good website

  • Avatar for Manajemen
    October 9, 2023, 5:22 am REPLY

    How is Return’em specifically implementing and maintaining adherence to the strict health and safety guidelines recommended by Federal and State Governments, such as physical distancing, cleanliness of sites, personal and professional hygiene standards, and the use of personal protective equipment to ensure the safety of its operations?


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